We Stand Behind
Every Bottle.
If Veya isn't working for you, we want to know — and we want to make it right. Our 60-day guarantee makes returning simple, honest, and entirely hassle-free.
What's Covered
- ✦ Purchases made within the last 60 days are eligible for a full refund — no return required.
- ✦ Both opened and unopened products are eligible. You shouldn't have to go without trying it to qualify.
- ✦ Refunds are issued to your original payment method. We do not issue store credit in lieu of a refund unless requested.
- ✦ One refund per customer per product line. This policy is designed for customers genuinely trying our formulas — not for repeat abuse.
How to Request a Refund
Email us
Send a message to hello@veyahaus.com with your order number and a brief note about your experience. We don't require proof or documentation — we just appreciate hearing from you.
We confirm within 1 business day
Our team will confirm your refund eligibility and initiate the process. You'll receive a confirmation email once your refund has been approved.
Refund appears in 5–7 business days
Refunds are processed to your original payment method. Depending on your bank or card provider, it may take 5–7 business days to appear on your statement.
Something Went Wrong?
If your order arrived damaged, was missing an item, or you received the wrong product — please contact us within 14 days of delivery. Include a photo if the product was damaged in transit and we'll make it right immediately, either with a replacement or a full refund.
We take quality seriously at every step. If something didn't meet your expectations on arrival, that's on us — and we'll resolve it without question.
Contact us: hello@veyahaus.com · We respond within 1 business day, Monday–Friday.
Still have questions?
We're a small team and we read every email. Reach out — we'll get back to you fast.
Contact Us