Refund

The 90-day fit promise

Buying a bra online shouldn't be a gamble. If yours doesn't fit, tell us within 90 days of delivery and we'll send a different size free of charge, or refund you if you'd rather. The same promise covers the robe: if it isn't the coziest thing you own, we'll exchange it or refund you.

How to make a claim

1. Email hello@veyahaus.com with your order number.
2. Tell us what isn't right — “the band is too tight”, “the cups gape at the top” — and include a photo of the item.
3. We reply within one business day with your replacement or refund. In most cases you won't need to send anything back; if we do need the item returned, we'll tell you how.

Damaged or incorrect items

If something arrives damaged, defective, or isn't what you ordered, email us a photo within 14 days of delivery and we'll replace it or refund you in full. No argument.

Changed your mind?

You can request a refund on unworn, unwashed items within 30 days of delivery. Return shipping on change-of-mind returns is paid by you, to the address we provide.

Hygiene

For hygiene reasons, bras returned for change of mind must be unworn, unwashed and in their original packaging. This does not affect fit claims or faulty items, which are covered either way.

Refunds

Refunds go back to your original payment method within 5–10 business days of approval. Depending on your bank, it can take a few more days to appear on your statement.

Bundles

If one item in a bundle is refunded, the refund is the price you actually paid for that item after the bundle discount.

Questions

Email hello@veyahaus.com. We're a small team and we read every message.