Shipping

Processing

Orders are processed within 1–3 business days of being placed.

Delivery

Delivery takes 6–10 business days after processing. Every order is tracked, and your tracking link is emailed the moment it ships.

Cost

Free tracked shipping on every order. No minimum, no surprise charges at checkout.

Where we ship

We ship to the countries available in the checkout. If yours isn't listed there, we don't ship to it yet — email us and we'll tell you when we do.

Delays

Carrier delays happen, particularly through the holidays. If your tracking hasn't updated in 7 days, or your order hasn't arrived within 15 business days, email hello@veyahaus.com and we'll sort it out.

Wrong or incomplete address

Please double-check your address at checkout. Once a parcel has shipped we can't redirect it. If you spot a mistake within 12 hours of ordering, email us and we'll do our best to correct it before dispatch.

Lost parcels

If tracking shows delivered but you can't find it, check with neighbours and around your building first, then contact us within 7 days and we'll open a claim with the carrier.

Duties and taxes

Any duties or import taxes that apply in your country are the responsibility of the recipient and are not included in the price at checkout.

Questions

Email hello@veyahaus.com. A real person answers, usually within one business day.